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How to Switch Your Estate Agent in 2023

How to switch your estate agent

Choosing the right estate agent

Buying, selling or renting a home is one of the most important decisions you will have to make, and it can also be one of the most complex. An estate agent should be dedicated to simplifying the process for you to make it as stress free as possible, but the unfortunate reality is that lots of people have a bad experience with estate agents. The right agent will guide you every step of way and go above and beyond to get you the best deal.

At Reid Residential, we’re proud of our reputation and award-winning customer service. It’s our job to ensure your property journey is as rewarding as possible, and we’ve enjoyed a fantastic first year making sure we get this right.

If you’re thinking about changing estate agents, read on to see why you should switch to Reid Residential and how simple it can be.

Reasons for switching estate agents

I’m selling my home – can I switch real estate agents as a seller?
Your home is on the market for sale, but you have only received a handful of viewings and the agent you instructed has gone quiet. Perhaps your agent is pushing for a price reduction, even though similar properties in your area are flying off the shelves. Sound familiar? If so, it’s time to think about switching estate agents.

If you have a negative experience with an estate agent, it’s usually obvious. But what does a good estate agent look like? Firstly, if you’re selling, you should receive accurate market-based pricing for your home, not an inflated figure to ‘hook’ you in. Once you’ve instructed your chosen agent, they should be in constant communication with you to guide you through every stage of the selling process. They should provide honest feedback after viewings and not tell you what you want to hear just to keep your instruction.

Reid Residential’s’ sales team is underpinned by a culture built on energy, agility, professionalism and local knowledge. As a result, our clients benefit from highly accurate valuations informed by an intimate understanding of the communities in which we operate. Our accurate guide pricing means we will advise you of the right level to achieve the best results for you in line with the current market conditions.

In terms of finding buyers, your property should be advertised on major portals such as Rightmove or Zoopla, which only registered agents are able to do. If your estate agent is not advertising on any major portals, not only is your property not getting the attention it deserves, it might mean you’re dealing with a disreputable business.

At Reid Residential, we have an extensive marketing strategy which has not only created a fantastic local brand, but gets your property seen where it matters. From our ever-growing social media following, our website, regular coverage in local press and any other form of marketing we feel will work for you, we always maximise the exposure our clients’ properties receive.

If you’re interested in selling your property through Reid Residential, click here to get in touch with our Sales team.

If you’d like to know more about our sales process, click here.

How do you get out of a contract with an estate agency?

If you’re unhappy with your estate agent, it’s important to voice your dissatisfaction by letting them know this before making any rash decisions.

Once you’ve exhausted your agent’s complaints process and made the decision to switch to another agent, check your contract. You will need to terminate the contractual agreement before entering another with your new agent. Generally, you should contact your agent in writing and provide written notice of your intention to end the contract.

If you’re a seller your options will depend on whether you’re in a sole agency or multi-agency agreement. Sole agency means you cannot instruct alternatives until your tie-in period has ended, although you can still make another agent aware of your position and interest in switching and should you chose to sue us, we could prepare everything for you whilst you await your contract period to end. Whilst you can technically change estate agents during a sole agency, depending on the agreement, you will likely end up having to pay two separate agent fees once your property sells. We would advise against this for obvious reasons. Multi-agent agreements are more flexible, although the fees associated can sometimes be higher.

If there is a part of your contract that you feel is unfair, you can dispute this under the Unfair Terms of Consumer Contract Regulations 1999.

Unsure on what grounds you can terminate your contract? We would be happy to help you determine what your rights and obligations are, and recommend reputable advice if necessary.

At Reid Residential, we will only send you our terms of business once you have terminated the agreement with your existing agent.

Can I switch estate agents as a buyer?

It is just as important to use the right estate agent when buying a home. If you’re a first-time buyer, knowing what to look out for can help you choose the right agent when making one of the most important decisions of your life. Even if this is your second, third or perhaps fourth time buying a home, the property market is constantly changing for homebuyers, so it’s essential to stay up to date and alert to avoid getting caught out.

A good estate agent puts you first, taking the time to gain a thorough understanding of your requirements in a home. If your agent consistently suggests properties that are not in line with your criteria, this is usually a clear indication that they are more concerned with getting a sale than helping you as a homebuyer. At Reid Residential, our sales team gets to know you and your requirements before recommending any properties to view. Of course, homebuying is not just about viewing properties – a good estate agent helps take care of the whole buying process to ensure it runs smoothly to completion without delay. If your agent is not attentive at every stage of your property purchase, you could suffer from longer completion times and could even lose out on the property to another agent or buyer at no fault of your own.

If your agent is not reputable, they are unlikely to have good relationships with solicitors, surveyors or conveyancers, all of which play a key part in property transactions. With Reid Residential, you are our priority and we are there for you through every step of the way. We are one of the most well regarded agencies in the area and we have made this reputation quickly, through hard work and building good industry relationships, along without good relationships with our clients, so you can be sure your property purchase will run as smoothly as possible when you buy through us.

What else to look out for

Is the property listed on Rightmove and Zoopla? Only registered agents are able to list on these property portals. If your estate agent is not advertising on any major portals, you could be dealing with an illegitimate business and the property listing could be fake. If you’re unsure, check the company’s website and review rating on Google. As the saying goes, if it seems good to be true, it probably is.

Do you have clear communication with your estate agent?

If your enquiries are getting passed around to different sales agents or even different offices within an estate agency, it’s a sign your chosen agent is not prioritising you. Consistent contact with a single agent is vital to ensure your requirements are understood and met. At Reid Residential, you’ll never hear the words ‘That’s not my area’ – you will have one point of contact throughout the buying process no matter where or what you are searching for, even if you decide to buy through another agent, we can still assist you with third party services and advice on what to offer.

If you’re actively looking for a new home, contact Reid Residential and we would be happy to help you with your search.

How can I avoid having to switch estate agents in future?

Unfortunately, many of the issues listed on this page may not be apparent until your property journey is well under way, which is why it is important to do your due diligence on the estate agency in question before instructing them. Below is a list of things to look out for.

Choose an accredited agent
Whether letting, selling, buying or renting property in the area, engaging a professional, regulated and established estate agency can ensure a smooth property transaction. We won gold award at the British property awards for being the best agent in CO12 during 2022.

Play the field
Get multiple opinions from different agents and go agent shopping to find the right fit for you.

Check reviews
Look at the estate agent’s reviews on Google – what are their customers saying about them? If the company does not have a 4.5 out of 5 rating or more, then it usually suggests the agent is inconsistent with the service they provide.

Give them a call
Is the agent helpful and friendly, and is the information they are providing in line with their website?

Is it worth changing estate agents?

Whether you’re buying, selling, renting or letting, if you suspect anything alarming or untoward with your current estate agent you should absolutely consider switching to another agent. Not only does a bad estate agent cause inconvenience and stress, they could ultimately harm you financially. An estate agent you can trust and who understands your needs can make all the difference in making your property dreams a reality.

Why choose Reid Residential

If you’re feeling lost and wondering what to do next, getting a second opinion from Reid Residential can help bring you clarity and direction so you can make the right decision.

Don’t just take our word for it – our customers think so too. We’ve been awarded a lots of wonderful, heartfelt five star reviews in our opening year for giving excellent customer service and understanding the stress and strain of the house selling process and making sure we are there every step of the way. The Estas reviews can only be given by verified Reid Residential clients, meaning that all scores and comments are based on customers’ genuine experience.

If you’re interested in switching to Reid Residential, contact our team over email, give us a call or visit our website or socials.

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